Technical Support

These brands are managed by their respective departments, contact them directly

Soporte DLINK

http://vipplus.dlink.com  

Servicio Técnico GODEX

93 363 25 20

Hectronica

91 279 73 08

soporte@hectronica.com

 

Soporte Tecnico Portal HONEYWELL

91 114 65 86

hsmeurosupport@honeywell.com

Lapara

rma@laparaups.com

LONGSHINE

info@longshine.es

Soporte Técnico ZIGOR

945 29 03 60

sac@zigor.com

ZYXEL

911 792 100

soporte@zyxel.es

 

ATEN - Servicio de Garantía

eService

 

 

Read carefully the conditions for the procedures, if they are not met they will be rejected.



Technical Support

We can help you? Contact us at Technical Support by filling out the form and we will contact you as soon as possible.

 


 

RMA Online

For a faster resolution of the problem, you must first fill out the RMA Online form and once received, you will be assigned an RMA number (Return Merchandise Authorization) that you must attach to the defective material. Assignment of an RMA number does not imply final acceptance of the material.

Once the material has been received, the IBERTRONICS Technical Department will verify its status and its final processing or not depending on its status. The material must be sent with the original packaging and accessories, it must not have been handled incorrectly, the identification labels and serial number must be legible and show no signs of tampering.

In the event that a product is presented as defective and does not really have such a defect, IBERTRONICS reserves the right to charge a minimum of €20 for handling and verification by the technical service.

 


 

Commercial Returns

The user can exercise their right to cancel and return any product following the current regulations on distance selling. To do this, fill out the Commercial Return form.

VERY IMPORTANT. The right of withdrawal does not apply to articles supplied especially for the client, according to the client's specifications or to measure.

The maximum period for the commercial return of a product is 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods. Any commercial return of material after this period or beyond the responsibility of IBERTRONICS, will entail a 10% surcharge.

Once the material has been received, the IBERTRONICS Technical Department will verify its status and its final processing or not depending on its status. The material must be sent with the original packaging and accessories, it must not have been handled incorrectly, the identification labels and serial number must be legible and show no signs of tampering.

IBERTRONICS reserves the right to charge a minimum of €20 for handling and verification by the technical service.

 


 

The material must be sent postage paid to the address of the IBERTRONICS offices in Erandio, Ctra. Asua-Erletxe, 8 - 1ª planta. 48950 Asua-Erandio (Vizcaya) Spain

All these conditions have been supplied to you at all times when delivering the general conditions of sale

Read carefully the conditions for the procedures if they are not fulfilled they will be rejected.

 

Who can reguest to be a client of Ibertronics?

Those companies and/or professionals directly related to the telecommunications, electrical, IT or electronics sectors and who, in turn, are not end customers, can request registration as a client. Once the registration or registration form has been filled out on our website, we will proceed to check the data and approve the registration